Terms & Conditions

Last Updated: June 25, 2026

1. Acceptance of Terms

By accessing and using the SHENB America website (shenb-america.com) (collectively, the “Services”), you agree to be bound by these Terms and Conditions. These Terms constitute a legally binding agreement between you and SHENB America (SHENB America Inc., collectively referred to as “SHENB America”).

2. Modifications

SHENB America reserves the right to update these Terms at any time. Changes become effective immediately upon being posted to the Website. Your continued use of the Services constitutes acceptance of the revised Terms.

3. Membership & Eligibility

The Services are strictly for approved B2B members.

  • Revocation: SHENB America reserves the right to grant, deny, or revoke web access to any user at any time, with or without notice, based on trading history, account standing, or violation of these Terms.

[Requirements for Membership]

  1. Business verification is required to open a member account. Therefore, SHENB America requires applicants to provide business verification documents, which may include but are not limited to, an Employer Identification Number (EIN), Tax ID, or other relevant documentation.
  2. To become a member, you must submit the necessary business verification documents during the registration process. Approval for membership is subject to review and discretion by SHENB America.
  3. In order to retain membership status, SHENB America may periodically request up-to-date supporting documents from members to ensure the continued validity of their business status.
  4. Failure to provide requested business verification documents or any misrepresentation of business information may result in the suspension or termination of your membership account.

4. Account Security & Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify SHENB America immediately of any unauthorized use or security breach.

5. Account Setup & Public Disclosure

  • Default Info: Upon approval, the account name provided during registration will be set as the default store name. Members may update their address or company info via account settings on the Website.
  • Marketing Disclosure: By maintaining a membership, you agree that SHENB America may publicly display your business name, store address, and business contact info on our Platforms or promotional materials to identify you. We will not display personal private data. To opt-out, contact sopihwang@gmail.com.

6. Ordering and Payment Processes

  • Web Platform (Upfront Payment): Orders placed via the website require upfront payment in full at the time of checkout before the order is processed for shipping.
  • Unified Outstanding Balance Restriction: Regardless of the platform, if an account has any outstanding balance or overdue invoice, the user is strictly prohibited from placing any new orders on the Website until the balance is paid in full.
  • Payment Finalization: You acknowledge that all payments must be completed via the secure invoice system on our website.

7. Returns, Damages, and Refunds

Returns, exchanges, and claims for damaged or missing items are governed by our Returns Policy available on shenb-america.com. In the event of a conflict between these Terms and the Returns Policy, the Returns Policy shall control regarding those specific issues.

8. Intellectual Property

All content on the Platforms — including logos, images, text, and graphics — is the property of SHENB America and protected by intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

9. Service Availability & Maintenance

SHENB America may temporarily suspend access to the Services for maintenance, security updates, or other operational reasons, with or without prior notice. We are not liable for any damages or business interruptions resulting from such downtime.

10. Limitation of Liability

  • Warranties: SHENB America provides warranties only on items it directly manufactures. For all other products, refer to the original manufacturer’s warranty.
  • Service Use: We do not guarantee that the Services will be error-free or uninterrupted. Access is provided on an “as-is” basis.

11. Termination of Access

SHENB America reserves the right to terminate or suspend your access to the Services without notice for any violation of these Terms or for any other reason deemed necessary by the company.

12. Compliance Statement

Use of this website is governed by and subject to all applicable federal, state, local, and international laws and regulations.

All information, materials, and content made available through this website are subject to the export control laws and regulations of the United States and may also be subject to the laws and regulations of the jurisdiction in which the user resides or accesses such information.

No information, materials, software, products, publications, or other content available on this website may be downloaded, transmitted, transferred, exported, re-exported, or otherwise used in violation of any applicable law, regulation, or governmental requirement.

All Shenb products, software, publications, documentation, and related materials are commercial items and are provided as commercial products and commercial technical data. Any use, duplication, reproduction, release, modification, disclosure, or transfer by the United States Government shall be subject to the restrictions and limitations set forth in DFARS 252.227-7013, FAR 52.227-19, and any other applicable federal acquisition regulations.

13. Your Rights (California Residents)

If you are a resident of the State of California, you may be afforded certain rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively, the “CCPA”), and other applicable privacy and data protection laws. Subject to applicable exceptions and limitations, such rights may include, without limitation, the right to request disclosure of the categories and specific pieces of personal information collected about you, the sources from which such information is collected, the business or commercial purposes for collecting, using, disclosing, or sharing such information, the categories of third parties to whom such information is disclosed, the right to request deletion of personal information, and the right to request correction of inaccurate personal information.

To the extent applicable under the CCPA, California residents may also have the right to opt out of the sale or sharing of their personal information. However, we do not sell, and have not sold, personal information, nor do we share personal information for purposes of cross-context behavioral advertising as those terms are defined under applicable California law.

You may exercise any rights available to you under applicable law by submitting a verifiable consumer request using the contact information provided below. We reserve the right to verify your identity and authority to make such a request before taking action thereon and may deny requests to the extent permitted by applicable law. We will respond to verified requests within the timeframes and in the manner required by applicable law.

Nothing in this notice shall be construed to limit or waive any rights, obligations, exemptions, or defenses available to us under applicable law.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising out of these Terms or your use of the Services shall be brought exclusively in the state or federal courts located in California, and you consent to such jurisdiction and venue.

15. Relationship to Other Policies

These Terms incorporate by reference our Privacy Policy and any other posted site policies. In the event of a direct conflict between these Terms and a policy specific to a particular product or promotion, the specific policy will control.

16. Contact Us

For questions regarding these Terms, please contact us at:

  • Email: sopihwang@gmail.com
  • Website: shenb-america.com