Refund Policy

1. Reporting Discrepancies

⚠️ All Sales Are Final

Once an order is placed through our website or app, it cannot be canceled, returned, or exchanged. We do not accept returns due to a change of mind, so please review your order carefully before completing your purchase.

All customers must inspect shipments immediately upon receipt. Any discrepancies — including incorrect quantities, missing items, or damaged products — must be reported to SHENB America within 7 business days of delivery.

• To report a discrepancy, contact:
  • 📞 Phone: 888-508-1146
  • 📧 Email: sopihwang@gmail.com
• When submitting a claim, please include:
  • Order Number and Invoice Number
  • Date of Delivery
  • Detailed Description of the Issue (e.g., product name, quantity discrepancy, type of damage)
  • Photos or videos of damaged goods (required for all damage claims)

Note: Claims without sufficient documentation may be denied.

2. Return Conditions

•  All returns must be authorized in writing by a support or sales representative of SHENB America.
• Only damaged or defective products are eligible for return.
• Returned products must be unopened and in their original packaging, unless the damage occurred during transit.
• Return requests must be submitted prior to resale or redistribution of the products.
• Returns must be shipped to the designated return address provided by SHENB America upon approval.

3. Credit & Refund Policy

Approved returns will be handled as follows:

• For online members (website orders): Refunds will be provided to the original payment method, unless otherwise agreed in writing.
• Return shipping costs will be covered by SHENB America only for damaged or defective items that are authorized for return.
• Customers must ensure all invoices are fully paid before return requests will be processed.

4. Important Notes

• Delivery drivers or third-party logistics (3PL) providers are not authorized to accept or process claims or returns.
• No credit or return will be accepted for discontinued items or products marked as Final Sale.
• SHENB America reserves the right to:
  • Refuse unauthorized or non-compliant returns
  • Apply restocking or administrative fees
  • Modify this policy at any time without prior notice

5. Product Warranties & Limitation of Liability

• SHENB America offers warranties only on products it directly manufactures.
• All other products are subject to the manufacturer’s warranty and liability terms.
• SHENB America shall not be liable for any indirect, incidental, or consequential damages, including but not limited to lost profits or business interruption, to the extent permitted by applicable law.